Frequently Asked Questions

Payments, Refunds and Discounts

What are the payment options available to me?

2 Payment Options are available

  • Zero Interest EMI option through Finance Partner
  • Self Payment in 2-3 Installments.

Do talk to our counsellors for more details.

Can the fee be paid in installments?

Yes, through Zero Interest Loans by our Finance Partner. Do talk to our counsellors for more details.

What are the different modes of payment available for enrolment?

UPI, Net Banking , Debit Card, Credit Card , EMI.

What are the different modes of payment available for enrolment?

UPI, Net Banking , Debit Card, Credit Card , EMI.

Do you offer refunds?

We do have a refund policy, but only under extenuating circumstances. There will be fees applied for the same. Do talk to our counselors for more details.

Can I use my International credit card for 0%
credit EMI or Credit Card EMI?

Not possible for 0% EMI payment option but its possible for CC full Payment or EMI with interest.

Can I use my International credit card for 0% credit EMI or Credit Card EMI?

Not possible for 0% EMI payment option but its possible for CC full Payment or EMI with interest.

Are there any charges in case I opt for
cancellation or refund from the course after
paying balance with no cost EMI?

We will be unable to offer a refund for payments using loans.

Are there any charges in case I opt for cancellation or refund from the course after paying balance with no cost EMI?

We will be unable to offer a refund for payments using loans.

How can I opt for credit card EMI if my bank is not listed in the 0% credit card EMI or credit card EMI?

We will assist with our Finance Partners for Zero interest EMI Options , subject to Finance Partners loan eligibility parameters being fulfilled.

How can I opt for credit card EMI if my bank
is not listed in the 0% credit card EMI or
credit card EMI?

We will assist with our Finance Partners for Zero interest EMI Options , subject to Finance Partners loan eligibility parameters being fulfilled.

Do you have a batch deferral policy?

We do offer batch transfers, but only under extenuating circumstances. There will be fees applied for the same.

Do you offer any fee discounts?

We do not offer any discounts or fee waivers. However, we do offer attractive incentives on early payments. Do talk to our counsellors for more details.

What about scholarships for deserving students?

The Hero Group is highly invested in the success of all learners and Hero Vired will always have a running mandate of scholarships for more deserving students. Do talk to our counsellors for more details.

Enrolment

What will I have access to after I log in as a user on the website?

Post logging on the website you can either use the credentials shared on the email or click on my programs on the website home page within My profile to experience our Hero Vired learning platform. You would be able to consume our free content and experience the overall platform. Our learning platform is a one-stop solution for all your learning needs. Beyond providing the learning materials we provide you with interesting domain related content like articles and podcasts to keep you informed of the latest trends in the domain of your choice. However, some key features of our learning platform are provided for our premium customers only, so please do enroll in a program of your choice for a seamless experience.

What will I have access to after I log in as a user
on the website?

Post logging on the website you can either use the credentials shared on the email or click on my programs on the website home page within My profile to experience our Hero Vired learning platform. You would be able to consume our free content and experience the overall platform. Our learning platform is a one-stop solution for all your learning needs. Beyond
providing the learning materials we provide you with interesting domain related content like articles and podcasts to keep you informed of the latest trends in the domain of your choice. However, some key features of our learning platform are provided for our premium customers only, so please do enroll in a program of your choice for a seamless experience.

Do any of your programs have any prior qualifications or minimum eligibility?

Different programs will have different requirements. Please check on the relevant program page for details or talk to our counsellors.

Do any of your programs have any prior
qualifications or minimum eligibility?

Different programs will have different requirements. Please check on the relevant program page for details or talk to our counsellors.

How much time will it take for me to get access to my program after I pay?

This would be instant (5-10 mins post payment), you would receive an email with the login credentials to access the LMS platform.

How much time will it take for me to get access
to my program after I pay?

This would be instant (5-10 mins post payment), you would receive an email with the login credentials to access the LMS platform.

What will I have access to after I make the payment?

Post logging in using the credentials shared over email you would have access to course contents like Videos, PDF and other reading materials. The online classrooms access would be provided as per the schedule of the programs defined and the same would be visible in the course outline.

What will I have access to after I make the
payment?

Post logging in using the credentials shared over email you would have access to course contents like Videos, PDF and other reading materials. The online classrooms access would be provided as per the schedule of the programs defined and the same would be visible in
the course outline.

Programs

What is the standard admission process for your programs?

Our admission process differs based on the program of your interest. We recommend reaching out to our counsellors who can help guide you.

Who are your programs for?

Our programs are for young working professionals who want to add to their profile skills and tools in the most relevant and cutting-edge domains. We collaborate with some of the biggest names worldwide to ensure that every learner has a premium, intensive and immersive learning experience.

Which program is right for me?

Every program is meant to address different learners and different learning outcomes. We recommend talking to our counsellor to best understand what program will suit your needs.

Can I choose to do multiple programs?

Absolutely! However, to ensure that you gain the maximum impact and effectiveness from the learning experience, we would advise enrolling in different programs one after the other. Do talk to our counselors for more advice on how to structure your experience.

Do I need any special software or laptops for attending the online classes?

No, standard laptops should work.

Remember to check:

  • Your internet connection – broadband wired or wireless (3G or 4G/LTE).
  • Minimum bandwidth is 600kbps (up/down) and recommended is 1.5 Mbps (up/down).
  • Your combo microphone + headset – built-in to your computer or USB plug-in or wireless Bluetooth.
What happens if I miss a class?

There’s no problem! We will slide in the class recording of whatever you miss into your learning outline with an alert. Once you’ve had some time to look over it, feel free to reach out to our support executives in case you have any queries.

What if I need more time to complete the program?

Our programs are structured in a way to ensure that there is adequate flexibility and dynamism in the learning experience so that every type of learner can reach their learning goals – however, if there is a genuine need for more time, we will make accommodations.

Do you have any programs that are conducted in-person?

At this juncture, we offer entirely online programs. But if certain parts of the learning experience can be enhanced by an in-person component or aspect, programs could also be designed to accommodate that.

Do you have any programs that are conducted
in-person?

At this juncture, we offer entirely online programs. But if certain parts of the learning experience can be enhanced by an in-person component or aspect, programs could also be designed to accommodate that.

Learning with Hero Vired

Why should I learn from Hero Vired?

Hero Vired prides itself on the quality of its faculty, curriculum, industry and academic partners and reach in the corporate world for high quality placements. The learning quality ensures that students learn skills hands-on while engaging in understanding theoretical aspects and soft skills, making them exceptionally placements ready.

How do your programs work?

The Hero Vired programs are a combination of live online classes (highest focus) along with hands-on applied assessments, self-paced video content (from us and from our renowned global university partners) and soft skills training. The courses are rigorous to make students not just upskill but completely reskill themselves to an alternate career journey. The programs are fully online to ensure the maximum reach to learners.

What is the kind of learning experience I can expect?

The Hero Vired LMS is a one-of-a-kind learning system which has been designed with the latest teaching methods and pedagogy in mind. The LMS has interactive videos, games to enhance learning, cards to ensure quick recall and labs for hands on work. We use the globally accepted flipped classroom method which makes live classes engaging and conversational, instead of a one-way ‘gyaan’ session. The faculty at Hero Vired come with extensive industry experience to teach material that is current and hands-on as opposed to learning material which is dated and boring.

What is the kind of learning experience I can
expect?

The Hero Vired LMS is a one-of-a-kind learning system which has been designed with the latest teaching methods and pedagogy in mind. The LMS has interactive videos, games to enhance learning, cards to ensure quick recall and labs for hands on work. We use the globally accepted flipped classroom method which makes live classes engaging and conversational, instead of a one-way ‘gyaan’ session. The faculty at Hero Vired come with extensive industry experience to teach material that is current and hands-on as opposed to learning material which is dated and boring.

Do you have capstone or industry projects?

All courses at Hero Vired have multiple hands-on projects integrated in the course which use real situations and data, and thus ensure students learn how to solve actual problems that they will face in the industry. Most courses additionally come with a capstone project which are provided through direct partnerships with industry.

How can I solve any doubts or problems I have during the program?

Hero Vired programs are created to provide a great learning environment, online. Any doubts can be resolved by raising a ticket which will immediately be routed to the relevant faculty or operational teams (learning, content, technology etc.). Programs also have individual program managers who will not only ensure that your doubts and problems are solved but will reach out to you and push you ahead in this journey, if you are ever found lagging for any personal or professional reasons.

How long do I have access to the learning content?

Content access will be provided for every course based on the duration of the course. You will have access to the content for an additional 50% of the duration of the course – so if your course is for 6 months, you will have access for an additional 3 months, or if your course duration is for 12 months, you will have additional access for another 6 months.

How long do I have access to the learning
content?

Content access will be provided for every course based on the duration of the course. You will have access to the content for an additional 50% of the duration of the course – so if your course is for 6 months, you will have access for an additional 3 months, or if your course duration is for 12 months, you will have additional access for another 6 months.

Who is the Hero Vired faculty?

The faculty team at Hero Vired all come from extensive industry experience. We strongly believe that faculty for skilling programs should have walked the walk, and not just talked the talk. Most of our faculty also have significant teaching experience in training students and corporates – thus they have seen the academic and industry aspects of the field they teach in. We also have renowned guest faculty members from some of the leading global universities and master classes from leaders in the industry, who are all invested in the successful outcomes of ours students.

Can I contact faculty and technical support 24x7?

You can reach out to us 24*7 by raising a ticket or sending an email. Technical support will be available live from 8 AM to 10 PM, 7 days a week, and faculty response time will be latest within 18 hours from the time you have raised your question (including weekends).

What is your approach to placements?

Yes, we will. We have a three-pronged approach to placements:
Creating courses with industry support and faculty, and some of the top academic universities, to make you extremely hirable in a high demand skill (we have done our research to figure out which these skills are and only offer courses in those areas)
We focus on soft skills throughout our courses. We know that hiring is not ever about technical skills only, so from day 1 onwards you will be trained on soft skills, interview preparations, provided industry lectures and interview questions banks.
Our deep network in the industry enables us to invite some of the top players in the particular industries for placements and provide verified, exclusive job postings.
Hero Vired has a full-fledged career assistance program as discussed above. The 3-step approach ensures a holistic approach to learning and placements, which is lacking in most online learning programs across the globe. The focus of the programs is hands-on learning with the industry and live online classes, where you are not left to your own devices to figure things out but provided a clear path which will enable you get a directed learning path for success.

What is your approach to placements?

We have a three-pronged approach to ensuring the best career outcomes for you.
Creating courses with industry support and faculty, and some of the top academic universities, to make you extremely hirable in a high demand skill (we have done our research to figure out which these skills are and only offer courses in those areas)
We focus on soft skills throughout our courses. We know that hiring is not ever about technical skills only, so from day 1 onwards you will be trained on soft skills, interview preparations, provided industry lectures and interview questions banks.
Our deep network in the industry enables us to invite some of the top players in the particular industries for placements and provide verified, exclusive job postings.
Hero Vired has a full-fledged career assistance program as discussed above. The 3-step approach ensures a holistic approach to learning and placements, which is lacking in most online learning programs across the globe. The focus of the programs is hands-on learning with the industry and live online classes, where you are not left to your own devices to figure things out but provided a clear path which will enable you get a directed learning path for success.

Certification

Will I get a certificate at the end of the program?

Yes, on completion you will receive a certificate. Check out the individual program pages to see the certification.

Is the certificate recognized by industry or by universities?

The US$5 billion diversified Hero Group is a conglomerate of Indian companies with primary interests and operations in automotive manufacturing, financing, renewable energy, electronics manufacturing and education. It is one of the most recognized brands in India, and internationally. All our programs are in collaboration with top universities, who have their own respected credentials and are widely acclaimed. Our certification and partner credentials will be recognized across both industry and academic bodies.

Careers

Does Hero Vired offer career assistance?

Yes, we have a specialized Career Success Team that will be involved from the day you enroll across aspects of career counseling, interview preparation, personal brand building and job-readiness. Their core focus will be ensuring that you are completely ready to ace all that the work environment will throw at you!

Do you help with identifying relevant job opportunities?

Absolutely! Our specialized Career Success Team will continually be on the lookout for career opportunities that are a perfect match for you. We will endeavor to offer at least 3-5 relevant interviews or company interactions based on your profile.

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